Shipping & Returns

SHIPPING METHODS

Orders containing all in-stock items will ship immediately. Orders must be placed before 3:00pm EST to ensure same day shipping. Orders including heavyweight or oversized products may require extra shipping charges.  The shipping provider for your order will automatically be assigned based on where the package is shipping to and what options you selected at checkout. Shipment time is counted from the time the package leaves our warehouse; processing could take an additional 1-2 days. School Purchase Orders are not eligible for Free Shipping.  Please contact us for a shipping quote.

    • Standard Ground
      Within the continental US, your order will arrive 2 to 7 business days after the package has shipped. Holidays and weekends are not included in ground shipping transit time estimates.
    • Express Shipping (2-3 Business Day**)
      Your order will arrive in 2 to 3 business days after the package has shipped. Holidays and weekends are not included in express shipping transit time estimates. Orders placed prior to 3:00PM Eastern will ship the same day the order is submitted, if all items are in-stock.
      **Express shipping to rural routes and remote locations typically takes 3 to 4 business days.
    • Next Business Day
      Your order will arrive 1 business day after the package has shipped. Holidays and weekends are not included in express shipping transit time estimates. Next day orders can arrive as late as 7:00PM on the day of delivery; if you need your package before that time, call one of our customer service representatives for early delivery. Orders placed prior to 3:00PM Eastern will ship the same day the order is submitted, if the items are in-stock.
    • Customer Pickup
      Local customers can select in-store pickup at checkout. Orders containing all in stock items will be available following order processing at 2809 Vestal Road, Vestal, NY. Please allow at least 3 hours for your order to packed. Orders placed in the morning will be available for afternoon pick up. If you place an order after 3:00pm, it will be available for pick up the following business day.
Heavy and Oversize Items

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School Purchase Orders

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Shipping to Puerto Rico

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Shipping to Alaska & Hawaii

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Shipping to PO Boxes and APOs

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Free Delivery

Free shipping on all in-stock orders over $125

Hassle-Free Returns

Hassle-Free Returns through our new online portal

Free Exchanges

Not happy with a size or color. We'll pay shipping both ways on your exchange.

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Customer Satisfaction

Over 1,000,000+ happy customers and counting. 

RETURN POLICY FOR REFUNDS

We want you to be delighted with your purchase, though sometimes it doesn’t work out. No re-stocking fees apply to items returned within 30 days of purchase. A 25% restocking fee will be charged to merchandise returned over 30 days after purchase. All returns and exchanges must be sent back in re-sellable or store bought condition within it’s original packaging. We reserve the right to refuse acceptance of any return or exchange that doesn’t comply with this policy.
*Shipping charges are non-refundable on any returned items.

Call Customer Service for a return authorization # to place on the outside of the package for faster processing of your credit. Place the merchandise securely in a box with your original packing list, then send the package back to us via insured mail with delivery confirmation to the address below. All merchandise purchased with a promotional discount will be refunded for the price paid. Please allow 1-2 business days from the day we receive your package for your account to be credited.

All returns and exchanges should be shipped via insured mail with delivery confirmation (No returns will be accepted C.O.D. or freight collect).

NON-REFUNDABLE ITEMS

    • Undergarments and mouthguards are non-refundable
    • Gifts with purchase are not eligible for returns for credit or exchanges.
    • Custom clothing or decorated products are non-returnable and non-refundable for any reason.

Product Returns Conditions

Item(s) must be in store bought condition.

Marked, worn, used, or soiled merchandise is non-refundable.

Undergarments and mouthguards are non-refundable.

Order must have been placed within the last 3 months.

Use original shipping carton provided to return the product(s).

Include all materials originally provided with the purchase.

Shoe Exchange Conditions

Shoes must be in store bought condition. (To avoid marking, try shoes on in a carpeted area while wearing athletic socks.)

Use original shipping carton provided to return the product.

Order must have been placed within the last 3 months.

Include all materials originally provided with the purchase

Do not use the shoe box as the shipping carton.

Incorrect Shipments

If you receive an incorrect shipment, please notify us within 3 days so we can make it right immediately. Worldwide Sport Supply will send you a pre-paid return shipping label. When you receive this label, simply attach it to the shipping carton and drop it off at any UPS Store or give to any UPS driver. You will not be charged any additional shipping fees.