Shipping & Returns
SHIPPING METHODS
Orders containing all in-stock items will ship immediately. Orders must be placed before 3:00pm EST to ensure same day shipping. Orders including heavyweight or oversized products may require extra shipping charges. The shipping provider for your order will automatically be assigned based on where the package is shipping to and what options you selected at checkout. Shipment time is counted from the time the package leaves our warehouse; processing could take an additional 1-2 days. If you ordered on one of our school or corporate online stores, those orders are batched up after that store closes and are processed within 3 weeks after that close date. They will leave our facility via USPS or UPS and arrive to you withing 5-7 business days.
School Purchase Orders are not eligible for Free Shipping. Please contact us (607-821-3600) for a shipping quote to include on your purchase order when you email that to our sales team (sales@wwsport.com).
- Standard Ground
Within the continental US, your order will arrive 2 to 7 business days after the package has shipped. Holidays and weekends are not included in ground shipping transit time estimates. - Express Shipping (2-3 Business Day**)
Your order will arrive in 2 to 3 business days after the package has shipped. Holidays and weekends are not included in express shipping transit time estimates. Orders placed prior to 3:00PM Eastern will ship the same day the order is submitted, if all items are in-stock.
**Express shipping to rural routes and remote locations typically takes 3 to 4 business days. - Next Business Day
Your order will arrive 1 business day after the package has shipped. Holidays and weekends are not included in express shipping transit time estimates. Next day orders can arrive as late as 7:00PM on the day of delivery; if you need your package before that time, call one of our customer service representatives for early delivery. Orders placed prior to 3:00PM Eastern will ship the same day the order is submitted, if the items are in-stock. - Customer Pickup
Local customers can select in-store pickup at checkout. Orders containing all in stock items will be available following order processing at 2809 Vestal Road, Vestal, NY. Please allow at least 3 hours for your order to packed. Orders placed in the morning will be available for afternoon pick up. If you place an order after 3:00pm, it will be available for pick up the following business day.
Heavy and Oversize Items
We sell many items that are oversized and required extra shipping. We are more than happy to give you an updated quote on shipping anytime. Please contact our sales team.
School Purchase Orders
School Purchase Orders are not eligible for Free Shipping. Please contact us (607-821-3600) for a shipping quote to include on your purchase order when you email that to our sales team (
sales@wwsport.com)
.
Shipping to Puerto Rico
We do ship to Puerto Rico, but you will need to contact us for an updated quote for shipping through USPS.
Shipping to Alaska & Hawaii
We ship all orders to Alaska and Hawaii via UPS 2nd Day Air or Next Day Air. Extra shipping charges do apply to these orders.
Shipping to PO Boxes and APOs
Your APO and PO box orders will usually ship through USPS and they typically go First Class mail, unless Priority is requested.
Hassle-Free Returns
Hassle-Free Returns: If you have any return questions, please contact our customer service team and we'll be happy to assist you.
Easy Exchanges
Not happy with a size or color. As long as your item isn't custom decorated, we'll be happy to exchange it out for you.
Safe Payment
100% safe tokenized payments through the Stripe payment platform gateway.
Customer Satisfaction
Over 1,000,000+ happy customers and counting.
RETURN POLICY FOR REFUNDS
We want you to be delighted with your purchase, though sometimes it doesn’t work out. No re-stocking fees apply to items returned within 30 days of purchase. A 25% restocking fee will be charged to merchandise returned over 30 days after purchase. All returns and exchanges must be sent back in re-sellable or store bought condition within it’s original packaging. We reserve the right to refuse acceptance of any return or exchange that doesn’t comply with this policy.
*Shipping charges are non-refundable on any returned items.
Call Customer Service for a return authorization # to place on the outside of the package for faster processing of your credit. Place the merchandise securely in a box with your original packing list, then send the package back to us via insured mail with delivery confirmation to the address below. All merchandise purchased with a promotional discount will be refunded for the price paid. Please allow 1-2 business days from the day we receive your package for your account to be credited.
All returns and exchanges should be shipped via insured mail with delivery confirmation (No returns will be accepted C.O.D. or freight collect).
NON-REFUNDABLE ITEMS
-
- Undergarments and mouthguards are non-refundable
- Gifts with purchase are not eligible for returns for credit or exchanges.
- Custom clothing or decorated products are non-returnable and non-refundable for any reason.
Product Returns Conditions
Item(s) must be in store bought condition. Marked, worn, used, or soiled merchandise is non-refundable. Decorated items are typically non-refundable. However, if there was a defective item, please notify us, so we can rectify the situation. Use original shipping carton provided to return the product(s). Include all materials originally provided with the purchase.
Shoe Exchange Conditions
Shoes must be in store bought condition. (To avoid marking, try shoes on in a carpeted area while wearing athletic socks.)
Use original shipping carton provided to return the product.
Order must have been placed within the last 3 months.
Include all materials originally provided with the purchase.
Do not use the shoe box as the shipping carton
.
Incorrect Shipments
If you receive an incorrect shipment, please notify us within 3 days so we can make it right immediately. Worldwide Sport Supply will send you a pre-paid return shipping label. When you receive this label, simply attach it to the shipping carton and drop it off at any UPS Store or give to any UPS driver. You will not be charged any additional shipping fees.